Daycare and Boarding Terms and Conditions

 

Please read through our terms and conditions before booking daycare or boarding services. By placing a booking you are deemed to have read, understood and accepted them with a signature. Completion of the booking process and acceptance of our terms and conditions forms your contract with Surrey Canine Corner.

 

Prices:

Daycare: £35 per calendar day (max 9 hours)

Boarding: £45 per calendar day (midnight to midnight)

Fees:

Payment of fees must be made every Monday for the week commencing for daycare via BACS. Transfer to:

Surrey Canine Corner, Mettle Bank, Sort: 23-69-72, Acc: 29289299

 

Terms and Conditions: 

 

1. Booking

   1. All services are charged at day rate (max 9 hrs) or overnight rate (flat rate covering each calendar day).

   2. Bank Holidays, Christmas Holidays, New Year and Easter are charged at double rate.

   3. A 'Meet & Greet' consultation, trial walk and full daycare trial is required, prior to reservations, FOR ALL NEW CLIENTS.

   4. A boarding trial night is required before any longer bookings are made to board.

   5. All Daycare spaces are booked at the beginning of each new contract and paid weekly on Monday's for the week commencing to secure your pet’s place.

   6. We do not accept males that have not been neutered.

   7. We do not accept Drop Offs and Pick Ups at daycare unless arranged in advance

   8. We exclusively serve clients who do not utilise external daycare services or dog walking services. Prior to signing this contract, any existing contracts with alternative service providers must be concluded.

   9. An additional £5 pick up/drop off fee is charged on Fridays, Saturdays and Sundays. 
       

2. Cancellations

   1. All Daycare Bookings require full payment for each week in advance. Any cancellation during the week is non-refundable unless prior notice has been given (fourteen days).

   2. The client agrees to pay at the beginning of each week for their daycare days, requested at the beginning of the contract, in order to keep the available slot open for their pet. If a client wishes to stop using their allocated day at anytime, this will be then made available to other clients waiting for available places for all future bookings. 14 days notice must be given to any changes to daycare.

   3. In the event of Overnight Boarding cancellations that are notified to us 14 days prior to the start of the booking period, all fees less the non-refundable deposit, will be refunded, or held over for subsequent bookings.

   4. Any Overnight Boarding bookings that are cancelled between 14 days and 48 hours before the start date of the booking, will require 50% payment for services.

   5. All Overnight Boarding bookings cancelled within 48 hours will be payable in full.

   6. If the pet service provider, cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours notice
       

3.  Animal behaviour

   1. The pet service provider will not accept aggressive animals.

   2. The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal.

   3. Client agrees that on booking services for their dog(s) that they have represented that the dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any individual or pet(s).

   4. We will not accept unruly or untrained dogs in daycare or for boarding.

   5. If the client’s dog(s) whilst being boarded shows aggressive tendencies towards the pet service provider or their family, or should its behaviour become unacceptable or a nuisance, the client agrees that he/she be placed either with the emergency contact or in a boarding kennel, until the client returns, and this will be subject to a transfer charge

   6. All animals must be fully house trained to attend daycare or to board overnight
       

4. Unforeseen Purchases

   1. In the event that additional items need to be purchased in the absence of the client – i.e. pet food or other necessary items that contribute to the health and well being of your pet, the pet service provider will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.
       

5. Updates

   1. Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information. When your dog receives their annual vaccination boosters, please send us photographic evidence of their updated vaccine card.
       

6. Privacy Policy

   1. All of your information will be kept private and confidential.

   2. Your pet service provider highly respects our clients’ entrusting us with the care of their pets.

   3. All of our records will be stored in compliance with the Data Protection Act 1998.
       

7. Insurance

   1. All reasonable care is taken to ensure the integrity and suitability of the care provided.

   2. The pet service provider has valid public liability insurance, for the peace of mind of its clients.

   3. The insurance only covers the sitter when working for the pet service provider, for the duration of the selected service, and only for services arranged with the pet service provider.

   4. We recommend that you purchase your own separate pet insurance.
       

8. Medication/vaccinations/immunisation

   1. The pet service provider will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.

   2. Under no circumstances will the pet service provider board any pet that has any form of active contagious illness.

   3. We require a copy of a valid vaccination certificate.

   4. If the pet service provider is bitten or exposed to any disease or ailment received from the clients pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.

   5. The pet service provider requires dogs to be on a flea and worm treatment plan.

   6. The pet service provider requires Kennel Cough vaccination. We reserve the right to refuse a dog entry if verification of the date of vaccination/booster cannot be provided.
       

9.  Collars/Leads

   1. Please provide secure collars with appropriate tags for all visits. By law, tags should include the name and address of the owner.

   2. We recommend extendable leads are not used due to health and safety.
       

10. Changes to Return Date whilst Boarding

    1. The pet service provider carefully schedules our time to serve you and our other clients, therefore, there are no refunds or credits for early returns or last minute changes to pet care.

    2. In the event that the client is delayed on return, they must inform the pet service provider immediately, and the pet service provider will use its best endeavours to make alternative arrangements for continued cover, even when the original sitter is unable to continue with care following the assignment end date.
        

11. Payment

    1. The pet service provider accepts bank transfer only.

    2. Daycare Bookings must all be paid for in full at the beginning of each week.

    3. A 50% deposit of the total sum due is payable to the pet service provider at the time of booking for all Overnight Boarding bookings.

    4. The remaining balance is due 48hrs before the first date of the booking.

    5. Where payment is not received in accordance with these terms and conditions of business, the company reserves the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.
        

12. Liability

    1. The pet service provider shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of it’s obligations in relation to the services, if the delay or failure was due to any cause beyond the pet service provider’s reasonable control.