Daycare and Boarding Terms and Conditions

 

Please read the following Terms and Conditions carefully before booking any daycare or boarding services with Surrey Canine Corner. By placing a booking, you confirm that you have read, understood, and accepted these Terms and Conditions, and agree to be bound by them. Completion of the booking process and acceptance of these Terms and Conditions form a legally binding contract between you (the client) and Surrey Canine Corner.

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Prices

• Daycare: £40 per calendar day (maximum 9 hours).

• Boarding: £45 per calendar day (midnight to midnight).
   

Fees

• Payment of daycare fees must be made every Monday for the week commencing, via BACS transfer to:
  
  Surrey Canine Corner
  Mettle Bank
  Sort code: 04-03-33
  Account number: 56207685
   

1. Terms and Conditions
 

1. All services are charged at a daily rate (maximum 8 hours) or overnight rate (flat rate per calendar day).

2. Bank Holidays, Christmas Holidays, New Year and Easter are charged at double the standard rate.

3. A 'Meet & Greet' consultation, trial walk, and a full daycare trial are required for all new clients prior to any reservation.

4. A trial boarding night is required before any extended overnight boarding bookings are confirmed.

5. All daycare spaces are to be booked at the beginning of each contract period and must be paid weekly in advance (on Mondays) to secure your pet’s place.

6. We do not accept male dogs that have not been neutered.

7. Drop-offs and pick-ups must be arranged in advance; we do not accept unscheduled drop-offs or pick-ups.

8. We exclusively serve clients who do not engage other external daycare or dog-walking services. Prior to entering into this contract, clients must have concluded any existing contracts with alternative providers.

9. A £5 pick-up/drop-off fee is applied on Fridays, Saturdays, and Sundays.
    

2. Cancellations

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1. All daycare bookings require full payment in advance for each week. Any cancellations during the week are non-refundable unless a minimum of fourteen (14) days’ prior notice has been given.

2. Clients must pay for their booked daycare days at the beginning of each week to retain their pet’s allocated slot. Fourteen (14) days’ notice is required to discontinue an allocated slot.

3. Overnight boarding cancellations made at least fourteen (14) days prior to the start date will receive a refund of all fees paid, less the non-refundable deposit.

4. Cancellations made between fourteen (14) days and forty-eight (48) hours prior to the start date will incur a 50% cancellation charge.

5. Cancellations made within forty-eight (48) hours of the start date will be charged in full.

6. In the event that Surrey Canine Corner cannot provide the agreed services, we will endeavour to arrange an alternative or provide at least 24 hours’ notice, except in extreme circumstances.
    

3. Animal Behaviour

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1. Surrey Canine Corner does not accept aggressive animals.

2. Clients agree to be responsible for all costs, including but not limited to veterinary or legal expenses, should their pet bite another animal or person.

3. Clients confirm that their dog has no history of aggression or threatening behaviour towards individuals or other animals. Any behavioural changes must be reported immediately.

4. Unruly or untrained dogs will not be accepted for daycare or boarding.

5. Dogs displaying unacceptable behaviour may be moved to an emergency contact or boarding kennel at the client’s expense.

6. All dogs must be fully house-trained to attend daycare or boarding services.
    

4. Unforeseen Purchases

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1. Additional necessary items purchased in the client’s absence will be reimbursed upon presentation of receipts.
    

5. Property Damage

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1. In the event that your dog causes any damage to Surrey Canine Corner’s property, you (the client) agree to be fully responsible for all associated costs. This includes, but is not limited to, the cost of repair, professional cleaning, or full replacement of damaged item(s), at the discretion of Surrey Canine Corner. Clients agree to settle any such costs within seven (7) days of receiving an itemised invoice.
    

6. Updates

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1. Clients must promptly inform Surrey Canine Corner of any changes to their contact details, emergency contacts, or their dog’s care needs.

2. Updated photographic proof of vaccination cards must be provided upon each annual booster.
    

7. Privacy Policy

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1. All personal information will be kept strictly confidential and handled in accordance with the Data Protection Act 1998.

2. Records are securely stored and client trust is respected.
    

8. Insurance

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1. Surrey Canine Corner holds valid public liability insurance for the services provided.

2. Insurance coverage applies only during the service periods agreed with Surrey Canine Corner.

3. Clients are strongly encouraged to maintain their own pet insurance.
    

9. Medication, Vaccinations, and Immunisations

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1. Medications will be administered as directed but no liability is accepted for adverse effects or side effects.

2. No pets with active contagious illnesses will be accepted.

3. A valid vaccination certificate must be provided prior to service commencement.

4. Clients are responsible for costs arising from exposure to diseases due to non-vaccination.

5. Dogs must be on a regular flea and worm treatment programme.

6. Kennel Cough vaccination is required; proof must be provided or entry may be refused.
    

10. Collars and Leads

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1. Dogs must wear secure collars with identification tags including the owner's name and address.

2. Extendable leads are not recommended for health and safety reasons.
    

11. Changes to Return Date (Boarding)

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1. No refunds or credits will be issued for early returns or last-minute changes.

2. Delayed returns must be communicated immediately to Surrey Canine Corner. Alternative care will be arranged if necessary.
    

12. Payment

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1. Daycare payments must be made weekly in advance via bank transfer.

2. A 50% non-refundable deposit is required for all overnight boarding bookings.

3. The remaining balance must be paid in full at least forty-eight (48) hours before the booking start date.

4. Failure to make timely payment may result in cancellation of services and applicable cancellation charges.
    

13. Liability

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1. Surrey Canine Corner shall not be held liable for delays or failures in service provision due to circumstances beyond our reasonable control.
    

14. Client Disclosure and Honesty

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1. Clients confirm that all information provided regarding their dog’s behaviour, health, and history is truthful and complete.

2. Failure to disclose relevant information may result in immediate termination of services without refund and full client liability for any resulting issues.

3. Clients are legally obliged under the Animal Welfare Act 2006 and Dangerous Dogs Act 1991 to ensure their dog’s behaviour does not pose a risk to others.​